Monday, January 31, 2011

Make the most of your unsubscribe...


When someone is unsubscribing, take the time to get feedback from them about why. Ask a few short questions about the reasons they're no longer interested in your emails and what would make them come back some day. Give them the option to keep in touch, and offer them the ability to "opt-down", or subscribe to a less frequently-mailed list.
 

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