Friday, December 10, 2010

12 Days of Holiday Email Tips #8

Include customer service contact in your abandoned cart emails in case your customer just needs a little bit of help in making their purchase.

I abondon shopping carts all the time... most times over a simple question. I'd rather go to another site then hunt for a phone number and add to my frustration... Many fish in the sea as they say... it's a simple thing but most vendors don't do it.

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